1. Standard Check-In and Check-Out Timings

• Check-in time: 2:00 PM

• Check-out time: 12:00 PM

Early check-in and late check-out are subject to availability and may incur additional charges.

 

2. Reservation, Cancellation & Pre-payment Policy

• Cancellation and prepayment policies varies based on the Room / Apartment type and rate plan selected.

• Guests are advised to review the specific conditions associated with their chosen accommodation option at the time of booking.

 

3. Children & Extra Bed Policy

• Children of all ages are welcome.

• Guests of 18 years and above will be charged as adult.

• Prices for extra beds are not included in the total room tariff and must be paid separately during the stay.

• No cribs/cots are available at the property.

• The number of extra beds permitted depends on the specific room category booked.

 

4. Age Requirement

The minimum age for check-in is 18 years.

​

5) General Compulsory Policy

• As per the Government directive, it is Mandatory for all the guests (Foreign Nationals, NRIs and Indian Nationals) to show a Government approved Photo ID proof at the time of Check-In which can be in the form of Passport and Visa, Driving License, Voter ID Card or Aadhar Card failing which the hotel reserves the rights of refusal.

• All Foreign Nationals have to present their original Passport & Visa etc ( as directed by FRO Office in India ) at the time of check in.

​

6. Special Requests

• Special requests are subject to availability and cannot be guaranteed.

• These may be added during the booking process or communicated directly to the property.

 

6. Pets Policy

Pets are not allowed on / in the premises.

 

7. Payment Terms

All additional services, amenities, and extra charges must be settled directly at the property on or during the stay / Before Check-out

 

8. Refund Policy

Refund will be done within 5 to 7 working days.

 

 

9. Privacy Policy

 

This privacy policy sets out how we use and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name and job title

• contact information including email address

• demographic information such as postcode, preferences and interests

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided, to do this you need to opt in for this service.

• We may contact you by email, phone, or mail.

• We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is an element of data that a website can send to your browser, which may then store it on your system. We use cookies in some of our pages to store your preferences and record session information. The information that we collect is then used to ensure a more personalized service level for our users. Please be assured though that your credit card number will not be saved for security reasons. You must type the credit card number each time you make a purchase.

You can adjust settings on your browser so that you will be notified when you receive a cookie. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies. As cookies allow you to take advantage of some of the Website’s essential features, we recommend that you accept cookies. For instance, if you block or otherwise reject our cookies, you will not be able to book flights or use any products or services on the Website that require you to log-in.

This information is treated confidentially and will not be shared with anyone outside of the Company unless otherwise stated in this Privacy Policy. We will only use this information to make informed decisions regarding the purchase of online advertising.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at info@theemerald.com. We will promptly correct any information found to be incorrect.

 

10. House Rules & Conduct

• Guests are expected to respect hotel property, staff, and fellow guests.

• Any damages caused to hotel property will be chargeable.

• The hotel reserves the right to deny check-in or cancel a booking if guest behaviour is inappropriate or violates hotel policies.

• Rights of Admission is Reserved

 

11. Facilities Available

• The hotel offers the following amenities, subject to availability:

• Any form of Transfers i.e. From Airport, Bus Stand, Railway Stations etc are chargeable on actuals.

• In Room Dining

• Non-smoking rooms available on Request and Prior Intimations

• Multi Cuisine Restaurant & Bar

• Free parking (Depending on Availability at the time of arrival )

• Free Wi-Fi

• 24-hour front desk

• Tea/Coffee maker in all rooms

• Iron and Ironing Board on Request

• NO UNLAWFUL OR PROHIBITED USE

• As a condition of your use of this Website, you warrant to The Emerald Hotel and Executive Apartments (Unit of Juhu resorts and development pvt ltd) that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

• Management is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the Website. You are prohibited from posting or transmitting any unlawful material that could constitute or encourage conduct that would be considered a criminal offense

•  You are free to download the material posted on this Website for non-commercial purposes, to store it temporarily on a single computer, and to print it solely for your own personal purposes.

If you have questions / Queries / More Information’s about these Terms and Conditions, please send an e-mail to info@theemerald.com